At Moventiax LLC, customer satisfaction is our highest priority. We want you to feel confident and satisfied with every purchase you make from our store. If for any reason you are not completely happy with your order, we offer a clear and straightforward return and refund process.
Return Eligibility and Timeframe
Moventiax LLC offers a thirty-day return policy, which means you have thirty days from the date you receive your item to request a return. To qualify for a return, the item must be unused, unwashed, in the same condition as received, and returned in its original packaging with all tags attached. Proof of purchase or order confirmation is required for all return requests.
How to Request a Return
To initiate a return, you must contact our customer support team before sending any item back. Please reach out to us using the contact details provided below and include your order number along with the reason for your return. Once your return request is reviewed and approved, we will provide you with a prepaid return shipping label and clear instructions on how and where to send your package. Items returned without prior approval may not be accepted.
Return Shipping
For eligible returns, Moventiax LLC provides a prepaid return shipping label. Customers are not responsible for return shipping costs when the return is approved in accordance with this policy.
Restocking Fees
Moventiax LLC does not charge any restocking fees for approved returns.
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund. If approved, the refund will be issued to your original payment method within five to seven business days. Please note that additional processing time may be required by your bank or payment provider before the funds appear in your account.
If more than ten business days have passed since your refund was approved and you have not received it, please contact our support team for assistance.
Exchanges
If you wish to exchange an item, the fastest and most reliable method is to return the original item for a refund and place a new order separately for the replacement product once the return has been approved.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue. In such cases, Moventiax LLC will arrange a replacement or issue a full refund at no additional cost to you.
Non-Returnable Items
Items that show signs of use, are not in their original condition, or are missing components for reasons not due to our error may not be eligible for return. If you are unsure whether your item qualifies for a return, please contact our support team before submitting a request.
Shipping and Payment Information
Orders are generally processed within one to two business days. Moventiax LLC offers free shipping on all orders within the United States, and delivery typically occurs within three to five business days after processing. At this time, we ship only within the United States and do not offer international shipping.
We accept secure payments through major credit and debit cards, including Visa, Mastercard, and American Express, as well as trusted third-party payment providers such as Stripe and PayPal.
Contact Information
For questions regarding this Return and Refund Policy or for assistance with a return, please contact us using the details below:
Moventiax LLC
Address: 2008 Merchant Dr, Richmond, Kentucky 40475, United States
Phone: +1 859-624-9631
Email: support@Moventiax.com
Service Hours: Monday–Friday, 9AM–5PM EST